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Thank you for using Clara. When you use our website, platform, products and services (together, we, our, Clara or us), you are agreeing to our website and service terms of use (Terms). If you use the services of Clara Money, you will also be subject to the Clara Money User Terms.
These Terms (together with the documents referred to in it) set out the conditions on which you make use of www.clara.co. These Terms are set out as follows:
Please read these Terms carefully before you start to use Clara.
By using Clara, you are accepting and agreeing to be bound by these Terms. If you do not agree to these Terms, please stop using or engaging Clara immediately.
Some of our services may be provided by another company in the Clara group (for example, Clara’s company service providers or third parties engaged by Clara).
Please see further below for the specific terms on which those companies provide their services to you.
PART A: SUBSCRIPTION SERVICES
Our subscription services
Our Subscription Services consist of all the services we provide now or in the future, relating to our online platform.
Our Subscription Services are provided by, or on behalf of, and you are contracting with:
Company Name:
Clara Group Holdings Limited (directly and acting through one or more of its subsidiaries, from time to time)
Company Number:
349429
Registered Office:
P.O. Box 10008 Willow House Cricket Square George Town Grand Cayman KY1-1001 Cayman Islands
Contact:
info@clara.co
Creating a subscription
When you create a subscription to use our platform and accept these Terms, whether paid or otherwise, you become a Subscriber. If you’re the Subscriber, you’re responsible for paying for your Subscription Services when you upgrade to a paid tier of Clara.
People invited to use Clara
An Invited User is a person other than the Subscriber who has been invited to use our services through a subscription. If you’re an Invited User, you must also accept these Terms to use our Subscription Services.
User roles and access
As a Subscriber inviting others into a subscription, you should understand the permissions you are granting to Invited Users, including the level and type of confidential information of others that may be accessible. User types and permissions will be updated from time to time, and if in doubt, contact privacy@clara.co.
Clara Partner
If you are a member of one of our approved Clara Partners, such as an accelerator program or a referral partner, you may be entitled to discounts on Subscription Services or Corporate Services. Please liaise with the Clara team at info@clara.co before you proceed with a paid engagement for Clara Services and make them aware of the Clara Partner you are affiliated with. Failure to do so will not entitle you to a partial refund after making a full payment to Clara.
The right to use our services
Whether you are a Subscriber or an Invited User, we grant you the right to use our Subscription Services (based on your subscription type, your user role and the level of access you have been granted) for as long as the Subscriber continues to pay for the subscription, until the subscription is terminated or, if you are an Invited User, until your access is revoked.
Subscriber Role
As a Subscriber, you take responsibility for fully controlling how your Subscription Service is managed and who can access it. For example:
INTRODUCTION OF NEW OR REVISED SERVICES
Since Clara is a fast-growing tech startup, we are constantly striving to improve the platform both on user experience and user functionality. Therefore, we regularly expand our Subscription Services and in some cases, we reserve the right to discontinue current features or services within our Subscription Services at little or no notice to you. For new or updated services, there may be additional terms of use. We will let you know what those terms are before you start using those services.
WHAT WE OWN
We own everything we have put into our Subscription Services unless otherwise stated and excluding content owned by others. This includes rights in the design, compilation and look and feel of our Subscription Services. It also includes rights in all copyrighted works, trademarks, designs, inventions and other intellectual property. Please refer to our Data and Privacy Protection Policy for further information.
BETA SUBSCRIPTIONS
Occasionally we may offer a service at no charge – for example, a beta service or a time-limited account. Because of the nature of these services, you use them at your own risk.
CLARA SUBSCRIPTION PRICING
Start subscription
When you first sign up, you can opt for a freemium subscription based on the Subscription Services terms at the time. If you choose to upgrade at any time, you will be billed when you add your billing details to Clara and pay by credit card through our chosen payment gateway.
Scale subscription
Your use of our Subscription Services beyond the Start or beta tiers generally requires you to subscribe to a monthly subscription paid annually. The pricing plan consists of the subscription and subscription fees we offered you, including invoicing, payment, auto-renewal and cancellation terms. The pricing plan may vary by region and includes information set out in the offer details and pricing page. We may update or amend the pricing plan from time to time. The terms of the pricing plan form part of these Terms. Any changes to the pricing plan will not apply retrospectively and, if we make changes and you are a paid Subscriber, we will make every effort to let you know before we make those changes.
IMPORTANCE OF TIMELY PAYMENTS
To continue accessing our Subscription Services, you must make timely payments based on the pricing plan you selected. To avoid delayed or missed payments, please make sure we have accurate payment information. If we do not receive timely payments, we may suspend access to your subscription until the payment is made.
SUBSCRIPTION PERIOD
Your subscription continues for the period covered by the subscription fee paid or payable. At the end of each billing period, these Terms automatically continue for a further period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with the pricing plan. Your subscription services will be automatically renewed, and your credit card will be charged without further authorisation from you on the date applicable to the pricing plan you selected.
You agree that Clara may, via a secure payment processing provider, retain your credit card details for these payments.
TERMINATION BY CLARA
Clara may terminate or suspend your subscription or access to all or any data immediately if:
NO REFUNDS
No refund is due, in full or part, to you if you terminate your subscription or Clara terminates it in accordance with these Terms.
RETENTION OF YOUR DATA
Once a subscription is terminated by you or us, it is archived and the data submitted or created by you is no longer available to you. We retain it for a period of time consistent with our data retention policy, during which, as a Subscriber, you can reactivate your subscription and once again access your data by paying the subscription fees. We retain data in case you need it as part of your record retention obligations, but you can get in touch with us to have your data removed completely if you wish.
AVAILABILITY
We strive to maintain the availability of our subscription services and provide online support within our team members’ working hours. Occasionally, we need to perform maintenance on our services, which may require a downtime period. We try to minimise any such downtime. Where planned maintenance is being undertaken, we will try to notify you in advance but we cannot guarantee it.
ACCESS ISSUES
You know how the internet works – occasionally, you might be unable to access our services and your data. This might happen for any number of reasons at any time.
DATA LOSS
Data loss is an unavoidable risk when using any technology. You are responsible for maintaining copies of your data entered into our Subscription Services.
NO COMPENSATION
Whatever the cause of any downtime, access issues or data loss, your only recourse is to discontinue using our Subscription Services.
PROBLEMS AND SUPPORT
If you have a problem with the platform, we have a support team who can be contacted at support@clara.co.
NO LEGAL, TAX OR FINANCIAL ADVICE
Clara is provided on an ‘as is’ basis and all information, commentary and other materials displayed on Clara are intended for general information purposes only.
Therefore, we disclaim all liability and responsibility arising from any reliance placed on such information, commentary or other materials contained on Clara by any visitor to our website, platform or by anyone who may be informed of any of its content. In particular, you agree that:
If you wish to receive legal advice from one of Clara’s expert startup law firm partners, please get in touch with us either through intercom or info@clara.co.
NO LAWYER-CLIENT RELATIONSHIP
The use of Clara and any correspondence with us, whether written or verbal, does not create any lawyer-client relationship between you and Clara.
Any information provided to us will not be privileged or confidential. To become a client of one of our law firm partners, they will follow a process that includes agreeing on an engagement letter with you and observing various professional responsibility requirements, including know-your-client and managing conflict processes.
USING THE AUTOMATED DOCUMENTS ON CLARA
When using the forms (Forms) to generate documents (Documents), you are not receiving legal or tax advice, and it is not intended to replace the need for professional advice.
The Forms, and any directions or explanatory notes in them, and the Documents are only examples and are not personalised for you or your business. Generally, a Document will need to be changed to address your specific situation. We recommend you get help from a qualified lawyer or other legal services provider before using any Document.
The Documents are based on the laws that you choose to select at the automation process. The laws of your jurisdiction may have different requirements. You must obtain professional or specialist advice to decide what the suitable documents are for your situation.
We make no representations, warranties or guarantees, whether express or implied, that the Documents are suitable for use in other jurisdictions or that the Documents comply with the laws of any other jurisdiction. You must ensure your access to, and use of, the Documents complies with any applicable local laws in your jurisdiction.
You may use the Documents for your own personal business use in the following manner:
You may view, change, or copy a Document, and make that Document available to other parties in compliance with these Terms. If you change a Document, you must remove all Clara branding and notices from it.
You must not use any part of the Documents for commercial purposes (including charging a fee to use the Documents) without obtaining a licence from us.
You must not use them for any other purpose without our prior written permission.
You must not modify, copy, reverse engineer or otherwise misuse any Form or Document.
You must examine a Document thoroughly before using it.
PART B: CSP SERVICES
In this Part B, references to Clara are to:1. Clara Formations Limited: incorporated in ADGM with company number 000001216 and whose registered office is at DD-15-134-004 – 007, Level 15, WeWork Hub71, Al Khatem Tower, Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, United Arab Emirates;
2. Clara Formations (DIFC) Limited: incorporated in DIFC with company number 000004385 and whose registered office is at Office 507, Level 5, Innovation One, Dubai International Financial Centre, Dubai, United Arab Emirates; and
If you use Clara to incorporate a company or your company accesses services provided by Clara, this section applies to those services and references to the Company are to the company in respect of which Clara provides its services.
Contact: formations@clara.co
CSP SERVICES
Please note that some services may be provided by a “Third-Party Service Provider” which means an affiliate, agent, representative or other third party that assists us in providing CSP services to you that supports our internal operations, or that provides other services related or connected to, or provided through the CSP services we provide to you, including but not limited to acting as the corporate service provider, registered agent or similar function.
The Company appoints Clara (or, if applicable, the relevant Third-Party Service Provider) exclusively as its company service provider to provide, or procure the provision of, the following services (CSP Services):
THIRD-PARTY SERVICES ARE NOT PROVIDED OR CONTROLLED BY CLARA. CLARA DOES NOT PROVIDE SUPPORT FOR AND DISCLAIMS ALL LIABILITY ARISING FROM FAILURES OR LOSSES CAUSED BY THIRD-PARTY SERVICES.
CLARA DISCLAIMS ALL WARRANTIES AND DOES NOT GUARANTEE THAT (A) SERVICES AND DATA PROVIDED UNDER THIS PLATFORM AGREEMENT ARE ACCURATE OR ERROR-FREE; (B) THE SERVICES WILL MEET YOUR SPECIFIC NEEDS OR REQUIREMENTS; (C) THE SERVICES WILL BE USABLE BY COMPANY, ADMINISTRATORS, OR USERS AT ANY PARTICULAR TIME OR LOCATION; (D) SERVICES WILL BE UNINTERRUPTED, SECURE, OR FREE FROM HACKING, VIRUSES, OR MALICIOUS CODE; AND (E) ANY DEFECTS IN THE SERVICES WILL BE CORRECTED, EVEN WHEN WE ARE ADVISED OF SUCH DEFECTS.
CLARA MONEY IS NOT LIABLE FOR AND DISCLAIMS LIABILITY FOR ANY DAMAGES, HARM OR LOSSES TO YOU, ANY USER, OR ANY ENTITY ARISING FROM UNAUTHORIZED ACCESS OR USE OF YOUR CLARA MONEY ACCOUNT OR THE SERVICES.
INFORMATION AND DOCUMENTATION
The Company shall promptly submit to Clara such documents and information as are required for:
The Company shall retain its records and supporting documentation in the manner, form and for the periods required under applicable law.
Upon request, the Company shall promptly provide to Clara any information and documentation as Clara deems necessary in relation to the Company or its directors, shareholders, business or source of funds to confirm compliance with applicable law or respond to a request from the registrar of companies.
The Company will notify Clara as soon as practicable and, in any event within three business days, of any changes to any of the following:
Clara will determine whether such change prompts a filing with the registrar of companies, and a fee is payable regarding such additional services.
COMPANY REPRESENTATIONS AND WARRANTIES
The Company represents and warrants to Clara that:
FEES
In consideration of Clara providing the CSP Services to the Company, the Company agrees to pay Clara the fee and all government or registrar of companies fees, in full and clear funds, on the date stated in the invoice issued by Clara to the Company.
The Company also agrees to reimburse Clara for all expenses and disbursements it incurs on behalf of the Company or otherwise in providing the CSP services.
If the Company fails to pay any invoice by the due date for payment, Clara may charge an administration fee, which will be payable on demand by the Company to Clara.
The Company shall be responsible for the payment of any fees and penalties as a result of:
OTHER FILINGS
The Company irrevocably confirms and undertakes that:
INSTRUCTIONS AND NOTICES
In performing the CSP Services, Clara is expressly authorised to rely solely upon instructions, advice or information given by the Clara profile ‘Owner’ (if a platform profile is available) or the Company’s key contact as registered with Clara.
Any notice or communication to be given under these Terms shall be sent formations@clara.co and, in the case of the Company, to any director, officer, authorised signatory or key contact of the Company or any legal adviser, manager or administrator appointed by the Company.
INDEMNITY
The Company shall indemnify (on a full indemnity basis) and hold harmless Clara (for themselves and on trust and as agents for the benefit of the other Indemnified Persons as defined below), their successors and assigns and their respective directors, officers, employees, agents and partners present and future (together, the Indemnified Persons) and each of them, as the case may be, against all liabilities, obligations, losses, damages, penalties, actions, proceedings, claims, judgments, demands, costs, expenses or disbursements of any kind (including legal fees and expenses) which they may incur or be subject to as a result of these Terms in connection with the provision of the CSP Services by Clara, except and to the extent that the same is a result of the fraud or wilful default (as found by a court of competent jurisdiction) of the relevant Indemnified Person and this indemnity shall expressly inure to the benefit of any such person. This indemnity provision shall survive termination of these Terms.
TERMINATION OF CSP SERVICES
Either Clara or the Company may terminate the appointment of Clara under these Terms by giving the other party not less than:
Upon termination of the appointment of Clara under these Terms, the Company shall complete any actions required under applicable law to reflect the termination of the appointment, including updating the Company’s registered office to a location other than that of Clara and notifying the registrar of companies of the termination of appointment (if applicable).
Notwithstanding the reason for termination of the CSP Services, Clara shall not be obligated to provide any full or partial refund or any payments made by or on behalf of the Company or their authorised representative prior to the termination date.
Clara reserves the right to withdraw any nominee services, including but not limited, nominee authorised signatory services, prior to any termination or transfer out process instigated by either Clara or the Company.
PUBLICITY AND INTELLECTUAL PROPERTY
We reserve the right to publicise our role providing the CSP Services to the Company, unless you inform us otherwise in writing. We will forward to you for comment before publication the wording of any information we intend to release. We retain the copyright and other intellectual property rights in our work product but you will have a licence to use and make copies of the documents we prepare for the purposes of the CSP Services but not for other purposes unless otherwise agreed in writing.
COMPLIANCE WITH ANTI-MONEY LAUNDERING LAWS
Where Clara knows or suspects that a transaction on behalf of a client involves money laundering, in some jurisdictions, we may be required to make a money laundering disclosure. If this happens, we may not be able to inform you of a disclosure or the reasons for it. We confirm that we are in possession of evidence of your identity in compliance with relevant money laundering legislation, but we may write to you later to ensure that this documentation, and the information to which it relates, is current. You consent to our conducting electronic verification of identity and storing customer due diligence information electronically. To ensure compliance with relevant money laundering legislation we will not accept cash from you.
DISCLOSURE
As a regulated corporate services provider, Clara reserves the right, at any time and without prior notice, to disclose any and all information regarding the Company or any individual associated with the Company as required by law, legal process, or by any regulatory authority, without incurring any liability for such disclosure.
PART C: GENERAL TERMS AND CONDITIONS
RESTRICTIONS ON ACCESS AND USE
Any content obtained through, exported or created for you by any part of Clara, we hereby grant you a non-exclusive, non-transferable, non-sublicensable license to use in connection with the ongoing operation of your business.
INTELLECTUAL PROPERTY
All copyright, trademarks and other intellectual property rights in all logos, designs, text, images and other materials on our website are owned by Clara Group Holdings Limited or appear with the permission of the relevant owner. Those works are protected by copyright and trademark laws and treaties worldwide. All such rights are reserved.
Except as expressly provided in these Terms, no part of Clara may be copied, reproduced, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including mirroring) to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Clara’s express prior written consent.
You may download publicly-available content on Clara only for your personal, non-commercial use, provided that:
LINKING TO AND FROM OUR WEBSITE
Whilst we retain the right to establish any hyperlinks between our website and any third party website at our discretion, you agree that you will not frame our website on any other website or create any hyperlinks or deep links between it and any third party website without Clara’s express prior written consent.
If you choose to use links displayed on our website, which link to third party websites, you will leave our website (whether or not you realise that you are leaving). Links on our website are provided for your information only and we have no control over the contents of those third-party websites or resources.
We are not responsible for the material on any other website that you enter. To the fullest extent permitted by law, we exclude all liability that may arise in connection with or as a result of such external website material causing any damage, costs, injury, or financial loss of any kind.
USER CONTENT
If you establish an account on Clara, you are responsible for maintaining the confidentiality of your user ID and password and for all activities that occur under your password or user ID.
If you believe that your account, user ID or password has been unlawfully disclosed or there has been a known or possible breach of security, please notify Clara immediately at info@clara.co.
All personally identifiable information collected from you is governed by our Data & Privacy Protection Policy.
OUR LIABILITY
While we try to ensure that all information on Clara is accurate, no guarantees, representations, or warranties are given that the content on our website is accurate, complete, up-to-date, or error-free. Use of Clara is at your own risk.
To the fullest extent permitted by law, we hereby expressly exclude:
You may not recover from us, in contract or tort, under statute or otherwise, aggregate damages above the fees paid for the Subscription Services and CSP Services that directly caused the loss in connection with claims arising out of these Terms or otherwise relating to the Subscription Services and CSP Services.
This does not affect our liability which cannot be excluded or limited under applicable law.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, hacking, malicious code or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Clara or to your downloading of any material posted on it, or on any website linked to it.
FORCE MAJEURE
We will not be in breach of these Terms or liable for delay in performing, or failure to perform, any of our obligations under these Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control. Any claim for force majeure does not alleviate the requirement to pay any fees due or require any refund or termination of the Subscription Services or CSP Services.
UPLOADING TO CLARA
Without prejudice to our rights and obligations in relation to your personal information as set out in detail in our Data & Privacy Protection Policy, any material you upload to Clara will be considered strictly confidential.
PRIVACY AND COOKIES
Any personal details we collect from you will only be used in accordance with our Data & Privacy Protection Policy.
By using Clara, you consent to us processing your information in this way and you warrant that all data provided by you is accurate.
We use cookies on our website. For more information about how we use cookies and how to accept, delete or reject them please see our Data & Privacy Protection Policy.
TAXES
You are responsible for paying all other external fees and taxes associated with your use of Clara, wherever imposed. Your responsibility includes withholding tax (if applicable), unless we already process that withholding tax. We may collect geographical information to determine your location, which may be used for tax purposes. This means location information you give us must be accurate for tax residency purposes. All amounts payable by you to Clara are exclusive of value added or similar tax (VAT). If VAT is chargeable on any supply under these Terms, and on receipt of a valid VAT invoice, you will pay such VAT to Clara.
OUR WEBSITE CHANGES REGULARLY
We aim to update our website regularly and may change the content anytime. If the need arises, we may suspend access to our website, or close it indefinitely. Any material on our website may be out of date at any given time and we are under no obligation to update it.
PARTIAL INVALIDITY
If any provision of these Terms (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Terms and the validity and enforceability of the other provisions of these Terms shall not be affected.
VARIATION
We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our website or platform.
GOVERNING LAW AND JURISDICTION
These Terms are governed by, and construed in accordance with, the laws of England and Wales and are subject to the exclusive jurisdiction of the Abu Dhabi Global Market Courts.
YOUR CONCERNS
If you have any queries regarding Clara or the information contained on it, please contact info@clara.co.
This version was last updated in March 2024
PART D: CUSTOMER COMPLAINT POLICY
INTRODUCTION
Clara is committed to continually improving our products and services by welcoming feedback from our customers and our stakeholders. This includes maintaining our responsiveness to the needs and concerns of our customers. Complaints are an important way for Clara to be accountable to our customers and provide valuable prompts to review our performance and make the requisite changes to improve in future.
We acknowledge that there will be occasions where we do not meet the expectations of our customers. When this happens, we want to resolve the issues you experience as quickly as possible. This complaints policy outlines our approach to handling and resolving your complaints.
OBJECTIVE
A complaint means a written or verbal communication from a customer about the service, action or error of a Clara employee or consultant (Clara Team) that has affected the customer. This may include a complaint about a delay in service delivery, failure to communicate clearly regarding fees or timelines or difficulties in using Clara’s site or platform.
The primary purpose of this policy is to:
2.1 provide clarity to customers and stakeholders about our complaint resolution process;
2.2 ensure complaints are dealt with consistently, fairly and promptly; and
2.3 capture feedback to improve our services.
HOW TO MAKE A COMPLAINT
Complaints can be made by email to complaints@clara.co or by calling our customer success team on +97144397664.
COMPLAINT HANDLING PROCEDURE
When a complaint is received, the following process will be taken.
4.1 Acknowledgement
You will receive an acknowledgment of your complaint within 2 business days. We will advise you of the person dealing with your complaint (Designated Contact).
4.2 Investigation
The Designated Contact will start a thorough investigation into your complaint and may need to contact you to clarify details or request additional information.
We aim to complete investigations within 10 business days.
4.3 Resolution
Following the investigation, we will inform you of the outcome and our proposed resolution.
If you are not satisfied with our proposed resolution, you can notify the Designated Contact that you would like a review (Escalation).
4.4 Escalation
If you are not satisfied with our proposed resolution of your compliant and you submit a request for review to the Designated Contact, your complaint will be escalated to Clara’s Senior Management for review.
The Senior Manager or Director will assess the situation and provide their findings to you within 10 business days.
RECORDS AND CONFIDENTIALITY
5.1 Records of complaints
Clara maintains a Complaints Register for internal purposes to monitor patterns and identify areas for improvement. This is an internal document that is confidential and will not be shared with customers.
Feedback and lessons learned from complaints will be used by Clara to review and improve our services.
5.2 Confidentiality
All complaints will be treated with confidentiality in accordance with applicable data protection laws and Clara’s Terms of Use. This confidentiality duty is subject to any exceptions that might apply and require us to make disclosures to the regulator, government or quasi-government bodies or for any purpose to defend potential or actual legal action against Clara.
COMPLAINT POLICY REVIEW
The Clara Management will review this policy on an annual basis to determine if the policy is being implemented successfully and consider any adjustments required to improve the Company’s response to customer feedback.
Our website, platform, products and services, including the website www.clara.co, money.clara.co, app.clara.co and any other sites within the clara.co domain are operated by Clara Group Holdings Limited (directly and acting through one or more of its subsidiaries, from time to time) (we, our, Clara or us) so that we may:
(1) help direct you to products and services which may be of interest to you; and
(2) contact you with information and offers, suggestions and recommendations of products and services that may be of interest to you from either Clara, its affiliates or its partners
Where we use our site in this Data & Privacy Protection Policy, we mean www.clara.co, money.clara.co, app.clara.co and any other sites within the clara.co domain.
Company Name:Clara Group Holdings Limited (directly and acting through one or more of its subsidiaries, from time to time)
Company Number:349429
Registered Office:P.O. Box 10008 Willow House Cricket Square George Town Grand Cayman KY1-1001 Cayman Islands
Contact:info@clara.co
DATA & PRIVACY
What we collect
At Clara, we gather information in a range of different ways:
Information automatically collected
Each time you visit our site, we may automatically collect information about you and the device you are using, including:
Information we get from others
We may get information about you from other third-party sources, such as your employer when they issue you options or shares, or from the Founders of a company that you invested in who use Clara. These other third-party sources will have their own applicable privacy notices, cookie notices and terms and conditions regarding the use of personal data and we do not accept any responsibility or liability for those notices, terms and conditions or the use of your personal data by those other third party sources.
Information you give us
If you sign up with us, we may also collect:
Please note that as a user of our site, you are responsible for keeping your login information including your password confidential. If you believe that your login information or password has been compromised or that someone else has accessed your account, please notify us immediately by contacting us at privacy@clara.co.
Please see ‘Our use of cookies’ below for details of the cookies we use on our site.
Where do we get your information from?
We collect the information you provide to us directly or by filling in any of the forms on our site. We also collect information directly from your device. We use cookies to collect some of this information. Please see ‘Our use of cookies’ below for details of the information we collect through our site.
Why do we need your information?
We need the information we collect automatically about your visit to our site to:
We need the information you provide directly to us or by filling in any of the forms on our site to:
You do not have to give us any information or confirm that the information we have obtained from other sources is correct.
Who do we share your information with?
We sometimes share some of your information with other organisations, including our affiliates and partners.
In some cases, we may choose to buy or sell business assets. In these types of transactions, user information is typically one of the transferred business assets. If we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set out in this Privacy Policy.
We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices). All the information that is collected is anonymous and is only used to improve how our site works. Please see ‘Our use of cookies’ below for more details about Google Analytics.
We also use a number of carefully selected third parties to supply us or you with products and services. We will only share your information with our suppliers, affiliates and partners where it is necessary for them to provide us or you with the services that are needed.
Where is your information stored?
Your information is stored on servers and filing systems in the United States of America. Our servers are hosted on Microsoft Azure using Azure Kubernetes Service.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the United States of America, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the United States of America.
Our site may contain links to and from the websites of third parties (e.g. payment processing sites). If you follow a link to any of these websites, please note that these websites have their own terms and conditions, privacy notices and cookie notices and we do not accept any responsibility or liability for those notices or your use of those websites.
How do we protect your personal data?
Clara is concerned with keeping your personal data secure and protecting it from unauthorised disclosure. We implement a variety of security measures to ensure the security of your personal data on our systems, including extensive due diligence on our code and run periodically vulnerability tests to make sure our applications and your data is always safe and secure.
We use enhanced security on top of our Container-Optimized OS including locked-down firewalls, read-only file systems and limited user accounts with disabled root login. Any personal data collected by us is contained behind secured networks and is only accessible by a very limited number of employees who have special access rights to such systems on a need to have basis in order to perform their role and deliver a product or service. These employees are subject to strict confidentiality obligations. Where personal data is collected by us it will be transmitted and protected via a secure protocol and encrypted in our databases to be accessed only as stated above.
If and when we use subcontractors to store your data, we enter into written agreements with them which comply with applicable data protection law to help ensure the security of your personal data is within best international standards. Unfortunately, no transmission of data over the internet is guaranteed to be completely secure. It may be possible for unauthorised third parties, to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal data, we cannot ensure or warrant the security of any personal data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.
How long do we keep your information for?
We only keep your information for as long as we need it.
If you have an online account with us or provide information directly to us by filling in the forms on our site or via social media, we will keep your information for no more than five years from the date you cease to have any active accounts with us. We keep your information for this long so that we can:
Do we carry out profiling and automated decision-making?
We use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), administer our site and manage your account. Please see ‘Our use of cookies’ below.
The profiling and automated decision-making we carry out in respect of the information we hold about you and your account is used to enable us to ensure relevant information, suggestions and recommendations for products are sent to you by us.
What rights do you have?
Under the data protection rules, you have a number of rights in respect of your information, which include the right to:
If you would like to exercise any of your rights, please contact us at privacy@clara.co. Please note that an archive copy of any information provided to us may be retained by us for our records and for audit purposes.
You have the right to request a copy of the information we hold about you by sending your request in writing to us at privacy@clara.co.
You can unsubscribe from our emails at any time by clicking on “unsubscribe” at the bottom of the email.
You can typically remove and reject cookies from our site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it may affect how our site works for you. Please see ‘Our use of cookies’ below.
California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and third parties for marketing purposes and providing contact information for such affiliates and third parties. If you are a California resident and would like a copy of this notice, please submit a written request privacy@clara.co.
Making a complaint
If you have any questions, concerns or complaints about the way we process your personal information, please contact privacy@clara.co.
If you are not happy with the way we have handled your complaint or are still concerned about our handling of your personal information, you can lodge a complaint with your local data protection supervisory authority or, where applicable, the US Department of Commerce and/or the Federal Trade Commission.
In the European Economic Area, the relevant supervisory authority is the one in the country or territory where:
A list of National Data Protection Authorities in the European Economic Area can be found here: https://ec.europa.eu/newsroom/article29/items/612080/en.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Clara) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our site. If you choose to reject cookies, you may still use our site though your access to some functionality and areas of our site may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
Analytics and customization cookies:
These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our site for you.
Advertising cookies:
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
Social networking cookies:
These cookies are used to enable you to share pages and content that you find interesting on our Website through third-party social networking and other websites. These cookies may also be used for advertising purposes.
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These tiny graphics files contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.
Changes to our Data & Privacy Protection Policy
We may change this Data & Privacy Protection Policy from time to time. If we make any substantive changes related to how we collect or use personal data, we will change the content last updated date below. Other changes including grammar or spelling corrections will automatically update the timestamp at the bottom of this document.
This Data & Privacy Protection Policy was last reviewed and updated in March 2024.
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